Context

About Context

Context is an innovative AI-driven platform designed for businesses seeking to enhance their tech support. By transforming product documentation into a 24/7 automated chat system, it streamlines customer inquiries and improves user engagement. Context leverages advanced AI to deliver precise responses, improving overall efficiency.

Context offers flexible pricing plans tailored for various business needs. Each subscription tier provides increasing access to features like advanced analytics and premium support. Upgrading to higher tiers unlocks better response accuracy and team collaboration tools, ensuring users get the most value from their experience.

With a user-friendly interface, Context ensures seamless navigation and interaction. Its clean layout facilitates easy access to features, while intuitive controls enhance the user experience. Unique elements like preloaded FAQs and integration with collaboration tools make Context an essential platform for effective tech support.

How Context works

Users begin by importing their documentation from various sources like websites or PDFs into Context. After onboarding, they can easily install the chatbots across platforms, such as their website or Slack. This enables 24/7 automated support, ensuring inquiries are addressed quickly while users benefit from refined documentation and analytics insights.

Key Features for Context

Automated Tech Support Bot

The automated tech support bot feature of Context revolutionizes customer assistance by providing 24/7 support. Users benefit from quick, precise responses to FAQs, enhancing their overall experience while freeing teams to focus on complex inquiries and improving productivity.

Multi-source Data Integration

Context's multi-source data integration allows users to import documentation from various platforms seamlessly. This unique feature ensures that all relevant information is accessible in one place, improving the efficiency of support operations while delivering accurate and timely responses to customer queries.

Response Ranking System

The response ranking system in Context empowers users to mark answers as helpful or unhelpful. This feedback mechanism enhances the overall quality of support by continually refining and improving the bot's responses, ultimately leading to a better user experience and increased satisfaction.