Kastro

Kastro is an AI-first customer support solution designed for startups and indie hackers.
August 13, 2024
Web App
Kastro Website

About Kastro

Kastro is an innovative customer support solution tailored for startups and indie hackers. This AI-first platform enables users to organize conversations, answer repetitive questions, and suggest relevant articles, thus enhancing user engagement and dramatically reducing support volume. Experience efficiency and improved communication with Kastro.

Kastro offers flexible pricing plans, including a free trial for new users. Higher subscription tiers unlock advanced features such as enhanced AI capabilities and extensive analytics options. Upgrading allows businesses to fully utilize Kastro's powerful tools, maximizing customer support efficiency and improving user satisfaction.

Kastro boasts a sleek and intuitive user interface that enhances the browsing experience. Its layout facilitates easy navigation through key features like AI assistance, live chat, and help center integration. Users will appreciate Kastro's user-friendly design, promoting efficient and effective customer support management.

How Kastro works

To get started with Kastro, users can easily sign up and integrate the platform into their existing website. The onboarding process involves training the AI chatbot with relevant FAQs and knowledge base articles. Once set up, users can manage customer interactions through the dashboard, where Kastro suggests responses, organizes conversations, and automates tasks, ensuring a seamless experience.

Key Features for Kastro

AI ChatBot

Kastro's AI ChatBot feature leverages advanced AI technology to resolve repetitive customer inquiries efficiently. This innovative functionality saves time for support teams and ensures quick responses to customers, enhancing overall satisfaction and engagement with Kastro's intuitive platform.

Help Center Integration

The help center integration in Kastro allows customers to access relevant articles within the chat widget. This feature empowers users to find solutions instantly, reducing ticket volume and enhancing self-service options, showcasing Kastro's commitment to efficient customer support.

Human Handoff Capability

Kastro's human handoff capability ensures that complex queries are transferred seamlessly to human agents. This unique feature allows support teams to focus on high-priority conversations, enhancing the overall customer experience and ensuring that all inquiries receive attentiveness.

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