Open

About Open

Open is a cutting-edge AI customer support platform designed to enhance business efficiency by automating responses across multiple channels like phone, email, and web. It seamlessly handles complex support issues, empowering customer service teams to focus on high-value tasks while significantly reducing operational costs.

Open offers competitive pricing plans that are 12x cheaper than traditional support solutions like Zendesk. Users can join the waitlist to access tiered subscription options, benefitting from significant cost savings and comprehensive AI-driven support features that streamline their customer service processes.

Open's user interface is designed for easy navigation, providing a unified dashboard for managing customer interactions across various channels. Its intuitive design ensures a smooth user experience, empowering support teams with quick access to features that enhance efficiency and responsiveness to customer needs.

How Open works

To get started with Open, users simply join the waitlist and follow the onboarding process, which includes integrating their existing support systems. Once operational, the AI platform manages inbound support inquiries via phone, email, and web, effectively resolving complex issues while escalating tougher problems to human agents seamlessly.

Key Features for Open

AI-Driven Support Resolution

Open's AI-driven support resolution remarkably addresses 60-80% of customer inquiries automatically. This unique capability not only improves response times but also allows businesses to allocate human resources more effectively, ensuring a higher level of customer satisfaction and operational efficiency.

Seamless Human Handoff

Open's seamless human handoff feature ensures that complex customer issues are efficiently escalated to human agents when necessary. This unique functionality enhances customer support experience by combining the benefits of AI automation with the empathy and understanding of human representatives.

Multilingual AI Call Center

Open features a multilingual AI call center that operates 24/7, providing round-the-clock customer support. This key feature allows businesses to serve a diverse clientele effectively, addressing language barriers while ensuring that customer inquiries are handled promptly and professionally.