Solidroad
About Solidroad
Solidroad is an AI-driven coaching platform designed for customer-facing teams. It empowers users by providing real-time feedback and performance scoring during live calls. With realistic conversation simulations in multiple languages, Solidroad enhances training effectiveness, ensuring representatives perform at their best while improving overall customer satisfaction.
Solidroad offers three pricing tiers: Starter plan at $199/month for up to 10 users, Growth plan at $499/month for up to 50 users with custom coaches, and an Enterprise plan for 50+ users with custom analytics. Upgrading provides advanced reporting, integrations, and dedicated support, enhancing team performance and efficiency.
Solidroad's user interface boasts a clean design with intuitive navigation, ensuring a seamless experience. Users can easily access features like live call scoring and simulation training. This user-friendly layout not only enhances interaction but also promotes efficient learning and coaching, making Solidroad an effective tool for team development.
How Solidroad works
Users start by onboarding on Solidroad, creating accounts to access its features. The platform integrates with conversation tools for live call scoring and feedback. Users participate in realistic simulations and receive coaching based on custom scorecards. Managers can monitor performance across channels, facilitating a streamlined training and development process.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature enables real-time assessment of customer interactions. By integrating with existing conversation tools, users receive instant feedback, enhancing their coaching experience and driving immediate improvements in performance. This unique feature significantly aids sales and support teams in optimizing their customer engagement.
Realistic Simulations
Solidroad offers realistic simulations across various communication channels, allowing users to practice conversations with their AI coach. This immersive experience enables team members to develop skills, adapt to different scenarios, and prepare effectively for real customer interactions, reinforcing their confidence and capabilities.
Custom Scorecards
With Solidroad's custom scorecards, managers can tailor feedback and assessments to meet specific team needs. This feature not only enhances the training process but also provides detailed insights into representative performance, enabling targeted coaching and ensuring adherence to company standards.
