Sobel

About Sobel

Sobel is a customer support platform tailored for early-stage startups, designed to enhance the user experience. It allows teams to communicate through an embedded Messenger, enabling real-time support without leaving the product. With an integrated knowledge base and shared inbox, Sobel streamlines support operations effortlessly.

Sobel offers a simple pricing plan, currently providing free access during its closed beta. Users can join the waitlist to receive exclusive discounts for early adopters. After launch, Sobel will feature affordable options to ensure small teams get robust customer support without financial strain.

Sobel boasts an intuitive user interface designed for seamless navigation and effective interaction. With its clean layout and accessible features, users can easily manage conversations, access the knowledge base, and prioritize support requests, ensuring an efficient browsing experience that's user-friendly and focused on customer satisfaction.

How Sobel works

Users begin with an easy onboarding process by joining the waitlist for early access to Sobel. Once onboard, they can utilize the embedded Messenger to chat directly with their support team. The platform enhances efficiency through a shared inbox, enabling prioritization of conversations and integrated knowledge base access for quick answers.

Key Features for Sobel

Embedded Messenger Integration

Sobel’s embedded Messenger integration allows users to communicate with support teams directly from their product. This unique feature ensures customers can instantly get help without navigating away, enhancing user experience and satisfaction, making Sobel an indispensable tool for effective customer support.

Shared Inbox Feature

The shared inbox feature in Sobel enables team members to manage conversations efficiently, allowing easy prioritization and assignment of messages. This collaboration enhances support response times, ensuring users receive timely assistance, which ultimately improves overall customer satisfaction and brings value to Slack teams.

Knowledge Base Publication

Sobel’s knowledge base publication feature empowers users to create and share articles that address common customer inquiries. This unique tool helps reduce repetitive support requests, allowing teams to focus on complex issues while providing customers instant access to critical information directly within their product.