SupportLogic
About SupportLogic
SupportLogic is a pioneering Support Experience Management Platform designed for B2B tech support. By integrating advanced AI technologies, it extracts sentiment signals from customer interactions to proactively prevent escalations and improve customer satisfaction. Ideal for support, sales, and engineering teams, SupportLogic maximizes efficiency while enhancing user experiences.
SupportLogic offers flexible pricing plans tailored to different business needs. Each plan provides features like sentiment analysis, escalation prevention, and actionable insights. Upgrading unlocks advanced capabilities that enhance customer support and operational efficiency. Explore options to optimize your organization’s customer experience with SupportLogic.
SupportLogic's user interface is intuitively designed to facilitate seamless navigation and interaction. The clean layout makes it easy for users to access crucial support metrics, view customer sentiment insights, and manage workflows. This user-friendly design enhances productivity, making SupportLogic an essential tool for customer support teams.
How SupportLogic works
Users start by onboarding with SupportLogic, integrating their existing ticketing systems to gain immediate access to customer sentiment insights. Through a streamlined dashboard, they can monitor support interactions, identify potential escalations, and leverage predictive tools. This seamless process empowers teams to act proactively, enhancing communication and customer experiences.
Key Features for SupportLogic
Proactive Sentiment Analysis
SupportLogic’s proactive sentiment analysis feature allows organizations to anticipate customer needs and prevent escalations. By analyzing customer feedback in real-time, SupportLogic empowers support teams to take timely actions, significantly reducing churn and fostering stronger customer relationships.
Quality Monitoring & Coaching
SupportLogic's quality monitoring and coaching feature enables businesses to enhance support quality across all channels. By evaluating predictive CSAT and CES scores, it provides actionable insights that empower support teams to improve performance and customer satisfaction effectively.
Voice Connect Integration
The Voice Connect integration feature of SupportLogic enables efficient communication between support teams and customers. This unique offering enhances real-time interactions, streamlines responses to queries, and contributes to faster resolution times, ultimately boosting customer satisfaction rates.
