Hush Touch | Voice-to-Text for MacOS vs Quitlo

Dual-Engine Recognition

Hush Touch leverages two advanced Apple dictation engines: DictationTranscriber for natural flow and punctuation, and SFSpeechRecognizer for custom vocabulary enhancement. This dual-engine approach ensures that your dictation is both accurate and context-aware, producing cleaner text in real time.

Custom Vocabulary

The app allows you to store up to 500 unique terms and phrases, learning from corrections to adapt to your specific language needs. Whether it is technical jargon, brand names, or medical terminology, Hush Touch recognizes and processes your unique vocabulary to enhance dictation accuracy.

Smart Text Processing

Hush Touch features intelligent text processing capabilities, including filler word removal and auto-correction. This means that common distractions in speech are minimized, allowing you to focus on delivering clear and concise messages, while unnecessary words are automatically filtered out.

Context Modes & Hands-Free Operation

Users can switch between different context modes—General, Email, Code, and Notes—tailoring the dictation experience to their specific needs. Additionally, hands-free operation is enabled via Siri, allowing you to start dictation and send messages with simple voice commands, enhancing overall productivity.

Adaptive AI Voice Conversations

Quitlo's core feature is its AI that conducts real, two-minute voice conversations with customers at critical moments. Unlike a static form, this AI engages in a dynamic dialogue, asking intelligent, empathetic follow-up questions based on the customer's initial response. This method captures the full context and nuance behind a cancellation or negative signal, turning a one-word answer into a complete story that teams can act upon.

Automated Signal Detection & Triggering

The platform seamlessly integrates with your stack to automatically detect key churn signals without manual intervention. It monitors for events like a subscription cancellation, a low NPS/CSAT score, a failed payment, or a customer going quiet after onboarding. When a signal is detected, Quitlo instantly triggers the appropriate engagement, ensuring no critical moment for understanding or recovery is missed.

Structured, Actionable Intelligence Delivery

Within minutes of a conversation, Quitlo synthesizes the dialogue into a clear, structured summary delivered to tools like Slack, Jira, or your CRM. This summary breaks down the churn reason, customer sentiment, any competitor mentions, and—critically—a quantified save opportunity with a suggested next action. This turns raw conversation data into an immediate, tactical play for your team.

Five Integrated Engagement Entry Points

Quitlo provides a unified AI conversation engine across five key customer lifecycle moments: Cancel Flows, Surveys (NPS/CSAT), Payment Recovery, Post-Onboarding Check-Ins, and Win-Back campaigns. This means you get consistent, deep intelligence whether a customer is canceling, giving a low score, or has already left, all from a single platform.

Drafting Emails

Professionals can use Hush Touch to compose emails quickly and efficiently. By dictating their thoughts, users can save time and maintain focus on the content rather than typing, making it an ideal tool for busy work environments.

Creating Medical Notes

Healthcare providers can benefit from Hush Touch's ability to accurately capture medical terminology. The app's custom vocabulary feature allows physicians to dictate notes seamlessly, ensuring that critical information is recorded correctly without the hassle of manual entry.

Writing Code Documentation

Software developers can utilize Hush Touch to document their code verbally. With its context-specific modes and dual-engine transcription, developers can dictate complex technical instructions accurately, streamlining their workflow.

Taking Meeting Notes

During meetings or brainstorming sessions, Hush Touch allows users to capture ideas and notes hands-free. This eliminates the distraction of typing, enabling participants to engage fully in discussions while ensuring that important points are recorded effortlessly.

Replacing Ineffective Exit Surveys

B2B SaaS teams using tools like Delighted, Retently, or Survicate often get low-response-rate surveys with unhelpful one-word answers. Quitlo replaces these by triggering an AI voice conversation after a low score or cancellation. This directly addresses the problem, engaging the customer in a dialogue that reveals the "why" behind the score, providing actionable insights instead of vague data.

Recovering At-Risk Customers During Cancellation

When a customer initiates cancellation, a static dropdown form offers no chance to save them. Quitlo's smart cancel widget can present dynamic offers and, most importantly, invite the customer into a quick AI conversation. This real-time engagement can uncover the true barrier (e.g., "I'd stay with team pricing") and identify immediate, high-probability save opportunities before the churn is finalized.

Understanding and Acting on Payment Failures

A failed payment is often a silent churn signal. Instead of sending generic dunning emails, Quitlo automatically engages the customer via voice or text to understand the reason. It could be a budget freeze, a switch to a competitor, or a simple card update. This intelligence allows the finance or CS team to take the correct, personalized action to recover the revenue.

Conducting Proactive Post-Onboarding Check-Ins

Customers who go silent after onboarding are at high risk of eventual churn. Quitlo can be configured to automatically check in with these customers via a friendly AI conversation. This proactive engagement helps identify confusion, lack of adoption, or unmet expectations early, allowing teams to intervene with guidance and support before dissatisfaction sets in.

Hush Touch is an innovative voice-to-text application developed specifically for macOS users who seek a fast, natural, and private dictation experience. Unlike many dictation tools that rely on cloud processing, Hush Touch operates entirely on-device, ensuring that your voice data remains secure and confidential. The app utilizes a combination of two advanced Apple transcription engines, enhanced by an Apple Intelligence final pass, to deliver accurate and contextually relevant text output. With a lightweight footprint of just 5.5 MB, Hush Touch offers seamless integration into your daily writing tasks, whether you are drafting emails, notes, or lengthy documents. Ideal for professionals across various fields, including writers, medical practitioners, and software developers, Hush Touch eliminates the need for cloud dependency while improving your dictation efficiency. With a one-time purchase of $20 for a lifetime license, users can enjoy a powerful dictation tool without any ongoing subscription fees.

Quitlo is the first Churn Intelligence Platform built specifically for B2B SaaS companies. It solves the critical and frustrating problem of losing customers without understanding why. Traditional methods like exit surveys and cancel forms are broken, offering dismal response rates and one-word answers like "pricing" that provide no actionable insight. This leaves teams guessing in the dark, unable to save at-risk revenue or learn from departures. Quitlo replaces these static, ineffective tools with adaptive, empathetic AI conversations conducted via both voice and text. The platform automatically detects key customer signals—such as a cancellation, a low NPS score, a failed payment, or post-onboarding silence—and initiates a genuine two-minute dialogue. Its intelligent AI asks contextual follow-up questions to uncover the complete, nuanced story behind the churn signal. Within minutes, Quitlo delivers a structured, actionable summary directly to tools like Slack or Jira, highlighting the exact churn reason, customer sentiment, competitor mentions, and clear save opportunities. For product, customer success, and growth teams tired of losing customers they could have saved, Quitlo transforms a single, vague data point into a concrete retention strategy, helping you preserve revenue and truly understand what drives customer decisions.

Is Hush Touch compatible with all macOS versions?

Yes, Hush Touch is designed to work seamlessly with macOS, providing a smooth dictation experience on supported versions. Always check for the latest system requirements on our website.

How does Hush Touch ensure my privacy?

Hush Touch processes all voice data on-device, meaning that no information is sent to the cloud. This guarantees that your dictation remains private and secure, with zero data collection involved.

Can I customize commands in Hush Touch?

Yes, Hush Touch allows users to create customizable command phrases for sending messages, making it easier to communicate effectively and hands-free.

What happens if I need help using Hush Touch?

Hush Touch offers comprehensive user support, including a detailed FAQ section on our website and a dedicated customer service team ready to assist with any questions or technical issues you may encounter.

How is Quitlo different from traditional survey tools?

Traditional survey tools like Delighted or Survicate only tell you what a customer scored (e.g., a low NPS). They provide almost no context on why. Quitlo is fundamentally different: it uses AI-driven voice conversations to engage customers who give low scores or cancel. This dialogue uncovers the full story, including sentiment, competitor moves, and specific save opportunities, delivering actionable intelligence rather than just a metric.

What if a customer doesn't want to talk to an AI?

The invitation to an AI conversation is always optional. Quitlo is designed to be empathetic and non-intrusive. The initial engagement is a simple, polite request for a quick two-minute chat. If a customer declines, the platform can still collect information via a smart text-based flow. The goal is to provide a better alternative to forms, not to force an interaction.

How does the AI know what questions to ask?

Quitlo's AI is built specifically for churn intelligence in B2B SaaS. It starts with a core question based on the trigger (e.g., "What made you decide to cancel?") and then dynamically asks intelligent, context-aware follow-up questions based on the customer's response. It is trained to probe for specifics on pricing, competitors, features, and processes to build a complete narrative.

Can we use Quitlo if we're currently using Delighted?

Yes, absolutely. Quitlo is a direct and powerful replacement for Delighted, especially with its impending shutdown. It captures all the survey and feedback data Delighted did but enhances it dramatically with AI voice follow-up capabilities. The platform offers a seamless migration path and even provides a free three-month period for teams transitioning from Delighted.

Hush Touch | Voice-to-Text for MacOS is a powerful dictation application designed specifically for Mac users. As part of the AI Assistants category, it allows for seamless offline voice-to-text transcription, ensuring that your dictation is fast, accurate, and private. Users often seek alternatives due to various reasons, including pricing concerns, the need for additional features, or compatibility with different platforms. Identifying a suitable alternative involves looking for key aspects such as on-device processing, transcription accuracy, ease of integration into existing workflows, and overall user experience to ensure that it meets your unique dictation needs.

Quitlo is an AI-powered Churn Intelligence Platform designed for B2B SaaS companies. It moves beyond ineffective surveys by using adaptive voice and text conversations to uncover the real reasons behind customer churn, delivering actionable insights directly to teams. Users may explore alternatives for various reasons, such as budget constraints, a need for different integration capabilities, or a preference for a platform with a broader or narrower feature focus than Quitlo's specialized churn analysis. When evaluating other solutions, consider the core problem you need to solve. Look for tools that go beyond simple data collection to provide genuine customer understanding, ensure seamless delivery of insights to your team's workflow, and ultimately help convert feedback into concrete retention actions.