AskLettie

About AskLettie

AskLettie is an AI-powered property management assistant designed to automate and streamline tenant maintenance requests 24/7 through WhatsApp. It directly tackles the chaos and time drain of manual property management by acting as a first point of contact for tenants. The platform is built for UK landlords and letting agents who are overwhelmed by constant calls, disorganised logs, and the mounting pressure of compliance regulations like the upcoming Renters' Right Act. Its core value proposition is delivering calm control: it intercepts tenant issues on a platform they already use, intelligently triages problems, provides instant guidance, and automatically creates a flawless, un-editable audit trail. This transforms maintenance from a reactive, stressful chore into a proactive, compliant, and efficient process, freeing property managers from administrative burdens and allowing them to focus on higher-value tasks.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie operates entirely on WhatsApp, eliminating the need for tenants to download a new app. It provides instant, 24/7 responses to maintenance queries, automatically logging every interaction. This cuts out frustrating phone tag and slow email chains, ensuring tenants feel heard immediately while capturing all details for the landlord's records from the very first message.

Visual AI Analysis for Fault Identification

The AI goes beyond text, analysing photos sent by tenants to instantly identify faults and assess their severity. This feature cuts out the guesswork and endless back-and-forth clarifications, allowing for faster, more accurate diagnosis of issues like leaks, mould, or appliance failures before a contractor is even called.

Automatic Compliance-Ready Audit Trail

Every single tenant message, AI reply, and action taken is automatically time-stamped into an un-editable log. This builds a perfect compliance record automatically, providing centralised evidence for regulations like Awaab's Law and creating a ready-to-export report for any property or tenancy with a single click.

Centralised Evidence Locker & Manuals On-Demand

AskLettie provides a secure dashboard where landlords can attach all relevant documents—repair invoices, gas safety certificates, and private notes. Furthermore, its AI has live access to thousands of appliance and boiler manuals, enabling it to offer tenants specific self-help guidance for their exact make and model, resolving simple issues without landlord intervention.

Use Cases of AskLettie

For Self-Managing Landlords Overwhelmed by Calls

A landlord managing multiple properties is bombarded with calls at all hours for every minor issue. AskLettie acts as their 24/7 virtual assistant, handling initial queries, providing troubleshooting steps from manuals, and only escalating urgent, genuine emergencies. This saves hours per week and restores work-life balance.

Ensuring Compliance with the Renters' Right Act

A landlord is anxious about new legislation requiring detailed maintenance logs. AskLettie automatically builds the required audit trail, proving prompt response times and actions taken. The one-click legal report feature turns this data into an audit-ready document, eliminating the risk and manual effort of compliance.

Streamlining Operations for Letting Agencies

A letting agency handles hundreds of tenants. AskLettie standardises the intake process, triaging requests by severity and property. It filters out simple queries, provides consistent communication, and delivers clear, prioritised reports to property managers, allowing them to handle a larger portfolio efficiently.

Improving Tenant Satisfaction and Retention

Tenants report frustration with slow, unresponsive landlords. AskLettie provides instant acknowledgment and guidance, making tenants feel supported. By resolving simple issues quickly and logging complex ones transparently, it builds trust and demonstrates professional management, leading to higher tenant satisfaction and longer tenancies.

Frequently Asked Questions

How does AskLettie handle urgent or emergency repairs?

AskLettie's AI is trained to identify keywords and assess severity through visual analysis to recognise potential emergencies like major leaks, gas smells, or no heating in winter. It will immediately escalate these issues to the landlord via instant dashboard alerts while simultaneously guiding the tenant on any critical immediate actions to take, ensuring a fast, safe response.

Do my tenants need to download a new app or create an account?

No. AskLettie works entirely within WhatsApp, a platform over 90% of UK tenants already use daily. Tenants simply message a dedicated number. There is no app to download or account to create, ensuring maximum adoption and a seamless, frictionless experience for them.

Is my data and communication log secure and private?

Yes. All communication is logged within your private, password-protected web dashboard. The audit trail is un-editable, providing a secure, reliable record. AskLettie is designed as a professional tool for compliance, ensuring your evidence and tenant interactions are kept confidential and organised in one central evidence locker.

Can AskLettie really understand complex maintenance issues from a photo?

Yes. Unlike generic chatbots, AskLettie's AI is specifically trained on thousands of real-world property maintenance cases and has access to live data and appliance manuals. This allows it to analyse tenant photos with expert precision, identifying common faults like specific boiler error codes, water damage patterns, or mould types to provide accurate initial assessments.

Pricing of AskLettie

AskLettie offers simple, transparent pricing plans based on the size of your portfolio. All plans include core features like 24/7 AI triage via WhatsApp, full web dashboard access, and complete issue logging.

Starter Plan: Priced at £10 per month (or £5/month when paid yearly). This plan is suitable for smaller portfolios, covering up to 2 properties with up to 3 tenants per property. It includes AI triage, the dashboard, and automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10/month when paid yearly). This plan is designed for growing portfolios, offering higher capacity limits for properties and tenants. All core features are included, providing a scalable solution for more active property management needs.

New users can get 50% off their first three months by using the coupon code: FIRST3.