Unthread
About Unthread
Unthread transforms Slack into a powerful support tool, automating ticketing and prioritization. Users can effortlessly track conversations as tickets, ensuring prompt resolution. The unique AI-driven interface enhances support efficiency for teams, making it a perfect solution for businesses seeking to improve customer interactions through streamlined communication.
Unthread offers flexible pricing plans, including a free 14-day trial with no credit card required. Users can choose subscription tiers tailored to their needs, unlocking advanced features like deeper integrations and analytics. Upgrading enhances operational efficiency and customer support capabilities through better automation and ticket management.
Unthread's user interface is designed for seamless navigation, providing intuitive ticket management from Slack. With a clean layout and user-friendly features, it simplifies the tracking process. This streamlined experience allows teams to engage efficiently, ensuring customers receive timely support and clear communication throughout their interactions.
How Unthread works
Users begin by onboarding Unthread through their Slack workspace, where automatic ticket tracking transforms conversations instantly. Teams can navigate through features like AI prioritization, automated alerts, and integrations with task managers and CRMs. This simple process allows users to manage tickets seamlessly, enhancing customer support and collaboration.
Key Features for Unthread
AI Ticketing Automation
Unthread's AI Ticketing Automation is a core feature that prioritizes and resolves tickets instantly. This unique capability streamlines customer support operations, ensuring teams can efficiently manage inquiries and enhance response times while maintaining a high level of service.
Omni-channel Ticket Management
Unthread’s Omni-channel Ticket Management allows users to aggregate support tickets from various sources, including Slack and emails. This feature simplifies the process of managing all customer inquiries in one place, providing teams with a comprehensive view of interactions and improving overall support efficiency.
Custom Integrations
Unthread's Custom Integrations feature enables users to link their Slack conversations with multiple external tools. This distinct capability facilitates smoother workflows, allowing teams to create tasks directly from conversations and ensuring all customer support activities are synchronized across platforms.
