Rallied AI

Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs) to streamline their support processes. By connecting to your entire technology stack, Rallied autonomously resolves Level 1 and Level 2 tickets, allowing your technical staff to focus on higher-value project work that drives business growth. With Rallied, you can interact through popular communication platforms like Slack or Microsoft Teams, making it feel like you have a real coworker by your side. The tool not only executes resolutions but also triages requests and handles onboarding and offboarding tasks seamlessly, ensuring that your operations remain efficient and cost-effective. Rallied is the solution for MSP owners and service managers who are tired of wasting valuable resources on repetitive tasks, ultimately enhancing productivity and profitability.

Autonomous Ticket Resolution

Rallied AI can autonomously resolve a wide range of L1 and L2 tickets, including password resets, account unlocks, and mailbox permission changes. By executing these tasks automatically, it reduces the workload on your human technicians, allowing them to focus on strategic initiatives.

Intelligent Triage and Dispatch

This feature ensures that Rallied asks the right questions to effectively categorize each ticket by priority and urgency. It pulls necessary documentation from IT Glue or Hudu, ensuring that every issue is routed to the appropriate technician for resolution.

Streamlined Onboarding and Offboarding

Rallied simplifies the onboarding and offboarding processes for employees. Whether it is setting up M365 licenses for new hires or managing the offboarding of contractors, Rallied handles these tasks with minimal input, saving valuable time and resources.

Seamless Integration with Existing Tools

Rallied connects effortlessly to your existing tech stack, including popular platforms like ConnectWise, Autotask, and Google Workspace. This ensures that all workflows are optimized and that Rallied can function effectively within your existing infrastructure without extensive setup time.

Resolving Technical Issues

When a user encounters a technical issue, such as being unable to connect to a VPN, Rallied can quickly diagnose and resolve the problem autonomously, ensuring minimal disruption to the user’s workflow and allowing them to focus on their tasks.

Managing High Ticket Volumes

For MSPs facing an influx of support requests, Rallied efficiently manages high volumes of tickets, performing tasks that would typically require multiple L1 technicians. This scalability helps maintain service quality without additional hiring costs.

Automating Routine IT Tasks

Rallied automates routine IT tasks such as password resets and account unlocks. By handling these repetitive tasks, it frees up your skilled technicians to engage in more complex and rewarding work, ultimately enhancing job satisfaction.

Facilitating Efficient Onboarding Processes

With Rallied, the onboarding process for new employees becomes a breeze. The AI can handle all necessary tasks such as setting up accounts and permissions in just one message, reducing the onboarding timeline significantly and improving overall efficiency.

What if it breaks something?

You have full control over what Rallied can do autonomously. Initially, it can be set to ask for human approval on sensitive tasks, and as you grow comfortable with its capabilities, you can expand its autonomy.

How does Rallied compare to other AI tools?

Unlike other AI tools that often require extensive training and a full-time admin, Rallied is designed to start functioning quickly with minimal setup. This ensures that you can begin reaping the benefits without the usual delays.

Can Rallied integrate with my existing tools?

Yes, Rallied is built to connect seamlessly with a wide range of existing tools such as ConnectWise, Autotask, and Google Workspace, ensuring a smooth integration process without disruption to your operations.

How quickly can I expect to see results?

Rallied can be deployed and start working within a week, significantly faster than many other AI tools that may take months to implement. This quick turnaround allows you to realize the benefits of automation sooner rather than later.